Users unable to login to CDP Public Cloud console
Jul 16, 21:05 UTCJul 13, 02:00 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Cloudera, 90 days
1 incidents
Affected
Not listed by the vendor.
Final update
On 13th July 2024, Cloudera SSO logins to the CDP Public Cloud Console was affected due to the expiration of an internal certificate on our customer portal. The issue was rectified through the installation of new certificates. In response, we have instituted preemptive measures and refined our internal protocols to proactively manage similar incidents in the future. We apologise for any inconvenience this may have caused and remain committed to implementing all necessary measures to prevent the reoccurrence of such issues.
Timeline
- Postmortem · Jul 23, 14:52 UTC
On 13th July 2024, Cloudera SSO logins to the CDP Public Cloud Console was affected due to the expiration of an internal certificate on our customer portal. The issue was rectified through the installation of new certificates. In response, we have instituted preemptive measures and refined our internal protocols to proactively manage similar incidents in the future. We apologise for any inconvenience this may have caused and remain committed to implementing all necessary measures to prevent the reoccurrence of such issues.
- Resolved · Jul 13, 02:00 UTC
Current Status: Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days. Customer Experience: During this window customers who tried accessing their CDP Console using CSSO credentials were impacted
More from Cloudera
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 323:18 UTC4 weeks ago | Cloudera Management Console not accessible in US Control Plane | minor | 3h 29m |
| May 1118:12 UTC4 months ago | Intermittent Performance Issues - US Control Plane | none | 0m |
| Mar 1822:03 UTC6 months ago | Intermittent Management Console Access Issues Across US, EU, and AP Regions | minor | 0m |
| Sep 2510:23 UTC1 year ago | FreeIPA connectivity issues | minor | 6h 38m |
| Sep 2419:42 UTC1 year ago | Intermittent Performance and Access Issues with the Cloudera Management Console | minor | 21h 19m |
| Aug 1314:33 UTC1 year ago | DataHubs, DataLakes and FreeIPA are unreachable in US region | minor | 45m |