FreeIPA servers shows unreachable
Aug 29, 18:09 UTCAug 29, 18:53 UTC
Duration
44m
Impact
Major
Root cause
Not disclosed
Cloudera, 90 days
1 incidents
Affected
Cloudera Management ConsoleCloudera Data Platform (US) - CDP Management ConsoleCloudera Data Platform (EU) - CDP Management Console
Final update
On August 29, 2024, our FreeIPA service experienced connectivity issues to our Control Plane service. Subsequent investigation identified the root cause stemmed from expiration of the CCMv2 certificate. In response, corrective measures were promptly taken to address the issue. Furthermore, we have implemented supplementary checks and preemptive actions to prevent similar occurrences in the future. We apologise for any inconvenience caused by the service disruption. We are fully committed to providing a reliable and robust platform and truly appreciate your understanding.
Timeline
- Postmortem · Sep 12, 15:35 UTC
On August 29, 2024, our FreeIPA service experienced connectivity issues to our Control Plane service. Subsequent investigation identified the root cause stemmed from expiration of the CCMv2 certificate. In response, corrective measures were promptly taken to address the issue. Furthermore, we have implemented supplementary checks and preemptive actions to prevent similar occurrences in the future. We apologise for any inconvenience caused by the service disruption. We are fully committed to providing a reliable and robust platform and truly appreciate your understanding.
- Resolved · Aug 29, 18:53 UTC
Current Status: Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days. Customer Experience: During this window customers may have experienced issues with FreeIPA service showing unreachable. Incident Start time: 17:21 August 29th, 2024 UTC Incident End time: 18:11 August 29th, 2024 UTC
- Investigating · Aug 29, 18:09 UTC
Current Status: We are currently investigating a potential issue with FreeIPA service. We will have an update within 60 mins. Customer Experience: Customer may observe issues while performing control plane operations on environments.
More from Cloudera
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 323:18 UTC4 weeks ago | Cloudera Management Console not accessible in US Control Plane | minor | 3h 29m |
| May 1118:12 UTC4 months ago | Intermittent Performance Issues - US Control Plane | none | 0m |
| Mar 1822:03 UTC6 months ago | Intermittent Management Console Access Issues Across US, EU, and AP Regions | minor | 0m |
| Sep 2510:23 UTC1 year ago | FreeIPA connectivity issues | minor | 6h 38m |
| Sep 2419:42 UTC1 year ago | Intermittent Performance and Access Issues with the Cloudera Management Console | minor | 21h 19m |
| Aug 1314:33 UTC1 year ago | DataHubs, DataLakes and FreeIPA are unreachable in US region | minor | 45m |