Management console is impacted at the control plane for US West
Apr 17, 12:10 UTCApr 17, 12:36 UTC
Duration
26m
Impact
Minor
Root cause
Not disclosed
Cloudera, 90 days
1 incidents
Affected
Cloudera Management ConsoleCloudera Data Platform (US) - CDP Management Console
Final update
On April 17, 2024, Our Datalake Services were unable to connect to the Control Plane. Further investigation revealed that a new promotion impacted the ability to process incoming requests, from our Data Lake & Data Hub services. As a part of the mitigation process, our services were scaled up to handle the incoming load. We have introduced additional checks and taken appropriate measures to avoid such instances in the future. We sincerely apologise for any inconvenience this service disruption may have caused. We remain committed to delivering a reliable and robust platform and appreciate your understanding.
Timeline
- Postmortem · Apr 25, 15:14 UTC
On April 17, 2024, Our Datalake Services were unable to connect to the Control Plane. Further investigation revealed that a new promotion impacted the ability to process incoming requests, from our Data Lake & Data Hub services. As a part of the mitigation process, our services were scaled up to handle the incoming load. We have introduced additional checks and taken appropriate measures to avoid such instances in the future. We sincerely apologise for any inconvenience this service disruption may have caused. We remain committed to delivering a reliable and robust platform and appreciate your understanding.
- Resolved · Apr 17, 12:36 UTC
Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days. Customer Experience: Customer may observe issues when accessing control plane for US West. Incident Start time: 12:03 UTC April 17th, 2024 Incident End time: 12:17 UTC April 17th, 2024
- Monitoring · Apr 17, 12:25 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Apr 17, 12:10 UTC
Current Status: We are currently investigating a potential issue with Management Console. We will have an update within 60 mins. Customer Experience: Customer may observe issues when accessing control plane for US West. Incident Start time:12:03 UTC April 17th, 2024
More from Cloudera
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 323:18 UTC4 weeks ago | Cloudera Management Console not accessible in US Control Plane | minor | 3h 29m |
| May 1118:12 UTC4 months ago | Intermittent Performance Issues - US Control Plane | none | 0m |
| Mar 1822:03 UTC6 months ago | Intermittent Management Console Access Issues Across US, EU, and AP Regions | minor | 0m |
| Sep 2510:23 UTC1 year ago | FreeIPA connectivity issues | minor | 6h 38m |
| Sep 2419:42 UTC1 year ago | Intermittent Performance and Access Issues with the Cloudera Management Console | minor | 21h 19m |
| Aug 1314:33 UTC1 year ago | DataHubs, DataLakes and FreeIPA are unreachable in US region | minor | 45m |