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Coalesce · Data and observabilityJul 1, 2025, 00:01 UTC 1 year ago

Not properly fetching saved credentials from secure storage

MajorNot disclosedUpdated 10h ago
Jul 1, 00:01 UTCJul 1, 02:16 UTC
Duration
2h 16m
Impact
Major
Root cause
Not disclosed
Coalesce, 90 days
8 incidents
Affected
APIScheduler
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Jul 1, 02:16 UTC
    This incident has been resolved.
  2. Monitoring · Jul 1, 01:49 UTC
    A fix has been implemented and we are monitoring the results. We will provide the next update by 10:45 PM eastern.
  3. Identified · Jul 1, 01:27 UTC
    We are continuing to work on a fix for this issue. We will provide the next update by 10:30 PM eastern.
  4. Identified · Jul 1, 00:26 UTC
    The issue has been identified and a fix is being implemented. We will provide the next update by 9:30 PM eastern.
  5. Investigating · Jul 1, 00:01 UTC
    We are investigating an issue where the Coalesce product is not properly fetching saved credentials from secure storage, resulting in failed operations. We will provide the next update by 9:00 PM eastern.

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Full history