Incidentsby IbisSnowflake OAuth Workspace Authentication Errors: Request failed with status code 404
Apr 29, 16:46 UTCApr 29, 19:01 UTC
Duration
2h 16m
Impact
Minor
Root cause
Not disclosed
Coalesce, 90 days
8 incidents
Affected
APISchedulerWeb App[Azure] centralus - Web App[Azure] centralus - API[Azure] centralus - Scheduler[Azure] eastus2 - Web App[Azure] eastus2 - API[Azure] eastus2 - Scheduler[Azure] westus2 - Web App[Azure] westus2 - API[Azure] westus2 - Scheduler[AWS] us-east-1 - Web App[AWS] us-east-1 - API
Final update
The 404 errors are no longer occurring. Please reach out to Support if you experience any issues.
Timeline
- Resolved · Apr 29, 19:01 UTC
The 404 errors are no longer occurring. Please reach out to Support if you experience any issues.
- Monitoring · Apr 29, 16:46 UTC
We're currently monitoring an issue where some users are experiencing 404 error messages when authenticating to Snowflake via OAuth in the Coalesce user interface. Your data and configurations are safe and not affected by this authentication issue. To quickly resolve this on your end: 1. Clear your browser cache: - Chrome: Settings > Privacy and Security > Clear browsing data - Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data - Edge: Settings > Privacy, search, and services > Clear browsing data - Safari: Preferences > Privacy > Manage Website Data > Remove All 2. Close and restart your browser completely 3. Log back into Coalesce and attempt to reconnect to Snowflake This workaround has resolved the issue for our affected users. If you continue experiencing problems, please contact our Customer Support Team.