Incidentsby GlyphElevated error rate of ID documents in Flow
Jan 1, 06:06 UTCJan 1, 11:54 UTC
Duration
5h 48m
Impact
Minor
Root cause
Not disclosed
Cognito, 90 days
0 incidents
Affected
Flow
Final update
Error rates have resolved after a fix was implemented. We apologize for the disruption. As a followup to this event, we will be adding additional redundancy to all affected systems.
Timeline
- Resolved · Jan 1, 11:54 UTC
Error rates have resolved after a fix was implemented. We apologize for the disruption. As a followup to this event, we will be adding additional redundancy to all affected systems.
- Identified · Jan 1, 09:20 UTC
A fix for the underlying issue is still in progress.
- Identified · Jan 1, 06:06 UTC
ID document processing has an increased error rate. The issue has been found and a workaround is in progress. Any ID documents that cannot be processed are still stored in your account and can be overridden at any time, and users are able to complete all steps in their session. This does not affect Lightning, Liveness, or the Risk Engine.