Incidentsby GlyphIntermittent delays in job updates of Activity page on Helios
Jan 2, 12:24 UTCJan 2, 18:20 UTC
Duration
5h 56m
Impact
Minor
Root cause
Not disclosed
Cohesity, 90 days
7 incidents
Affected
Cohesity Cloud Services Portal
Final update
We want to let our customers know that on Jan 2nd 2025 we identified delays in processing the data on the backend between 5 AM PST to 10 AM PST. As a result of this, we observed the activity page not reflecting the latest information during the time mentioned above. We have addressed this issue and all the functions have been restored to a healthy state.
Timeline
- Resolved · Jan 2, 18:20 UTC
We want to let our customers know that on Jan 2nd 2025 we identified delays in processing the data on the backend between 5 AM PST to 10 AM PST. As a result of this, we observed the activity page not reflecting the latest information during the time mentioned above. We have addressed this issue and all the functions have been restored to a healthy state.
- Investigating · Jan 2, 12:24 UTC
Our users may experience intermittent delays in seeing latest job updates in "Activity page". The team has identified the issue and is testing a fix.
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