Helios Gov & CCS Gov Impact

Final update

This incident has been resolved.

1. Resolved · Jun 4, 20:20 UTC
   This incident has been resolved.
2. Monitoring · Jun 4, 00:12 UTC
   We have deployed a fix to address the issue and are closely monitoring the situation to ensure stability. We will continue to keep you updated as we confirm full resolution. Thank you for your patience.
3. Investigating · Jun 3, 19:45 UTC
   We have identified the root cause of the current outage and our team is actively working toward a resolution. This issue affects only CCS customers on Helios Gov. Customers managing on-premises clusters through Helios Gov are not impacted and can continue operating normally. We will share a further update as soon as one is available. We appreciate your patience.
4. Investigating · Jun 3, 18:35 UTC
   We want to let you know that we are encountering issues with our Helios service. As a result of this you might experience frequent logout in the Management portal and device connector service. We are aggressively working to resolve the issues. We apologize for any inconvenience.