Incidentsby GlyphScheduled upgrade is taking longer than expected.
Sep 7, 02:08 UTCSep 7, 07:19 UTC
Duration
5h 11m
Impact
Minor
Root cause
Not disclosed
Cohesity, 90 days
7 incidents
Affected
Data Protect delivered as a Service
Final update
At this time all open issues are resolved. We will continue to upgrade the SAAS connectors in the US and Canada regions.
Timeline
- Resolved · Sep 7, 07:19 UTC
At this time all open issues are resolved. We will continue to upgrade the SAAS connectors in the US and Canada regions.
- Identified · Sep 7, 04:18 UTC
We have identified the issue and are applying a fix. As we have mentioned earlier a small set of tenants are impacted and we have been communicating to the impacted customers through Helios Chat Channel. While we are addressing the issues we are also continuing our upgrades to all our customers in US and Canada regions.
- Investigating · Sep 7, 02:08 UTC
We want to let our customers know that the scheduled upgrade is taking longer than expected for few of the backend services. We are closely monitoring and will provide an update. For handful of tenants we are seeing backup failures and we have provided information through our Helios chat channels.
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