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Cohesity · Data and observabilityMar 4, 2026, 03:20 UTC 8 months ago

CCS - Source Refresh and New Cloud Source Additions Currently Not Working

MajorNot disclosedUpdated 27h ago
Mar 4, 03:20 UTCMar 18, 16:24 UTC
Duration
14d 13h
Impact
Major
Root cause
Not disclosed
Cohesity, 90 days
7 incidents
Affected
Data Protect delivered as a Service
Status page

Final update

This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.

Timeline

  1. Resolved · Mar 18, 16:24 UTC
    This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
  2. Monitoring · Mar 6, 18:04 UTC
    We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.
  3. Monitoring · Mar 4, 23:12 UTC
    Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.
  4. Identified · Mar 4, 22:11 UTC
    We are currently implementing a fix for this issue.
  5. Investigating · Mar 4, 04:14 UTC
    This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.
  6. Investigating · Mar 4, 03:20 UTC
    We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.

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