CCS - Source Refresh and New Cloud Source Additions Currently Not Working
Mar 4, 03:20 UTCMar 18, 16:24 UTC
Duration
14d 13h
Impact
Major
Root cause
Not disclosed
Cohesity, 90 days
7 incidents
Affected
Data Protect delivered as a Service
Final update
This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
Timeline
- Resolved · Mar 18, 16:24 UTC
This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
- Monitoring · Mar 6, 18:04 UTC
We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.
- Monitoring · Mar 4, 23:12 UTC
Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.
- Identified · Mar 4, 22:11 UTC
We are currently implementing a fix for this issue.
- Investigating · Mar 4, 04:14 UTC
This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.
- Investigating · Mar 4, 03:20 UTC
We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.
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