support@getdbt.com address not found
Aug 26, 15:58 UTCAug 26, 21:49 UTC
Duration
5h 51m
Impact
Minor
Root cause
Not disclosed
dbt Labs, 90 days
28 incidents
Affected
Not listed by the vendor.
Final update
The issue has been resolved, and all affected systems are now functioning normally. Between 11 AM Eastern, August 25th, and 12 PM Eastern, August 26th, an issue with the [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") email resulted in customers receiving "address not found" errors or unable to reach this email for support. We have put measures in place to prevent a recurrence and the [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") email has returned to normal.
Timeline
- Resolved · Aug 26, 21:49 UTC
The issue has been resolved, and all affected systems are now functioning normally. Between 11 AM Eastern, August 25th, and 12 PM Eastern, August 26th, an issue with the [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") email resulted in customers receiving "address not found" errors or unable to reach this email for support. We have put measures in place to prevent a recurrence and the [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") email has returned to normal.
- Monitoring · Aug 26, 17:20 UTC
Support emails from and to [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") have returned to its normal state and we are continuing to monitor.
- Investigating · Aug 26, 16:14 UTC
We have deployed a fix for the [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") email that was causing "address not found" errors when contacting support. Support emails to this address are being received now, and we are continuing to investigate additional impact that occurred.
- Investigating · Aug 26, 15:58 UTC
We're investigating an issue with the [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") email that is causing "address not found" errors when trying to contact support. We are investigating further impacts with notifications downstream using this email address. The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available. If you need to contact support, please use the [support@dbtlabs.com](mailto:support@dbtlabs.com "support@dbtlabs.com") email instead.
More from dbt Labs
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2423:56 UTC | GitLab service disruption | minor | Ongoing |
| Sep 2413:27 UTC | Intermittent BigQuery job failures using Workload Identity Federation in EMEA | minor | 12h 23m |
| Sep 2322:59 UTC | Intermittent dbt deps failures | minor | 4m |
| Sep 1823:31 UTC | Schema Hydration Panic | major | 14h 58m |
| Sep 1014:28 UTC | Intermittent errors on the Discovery API | minor | 2h 17m |
| Sep 1013:46 UTC | Increased error rates associated with dbt MCP and dbt Wizard | minor | 41m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.