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dbt Labs · Data and observabilitySep 3, 2026, 13:24 UTC 2 months ago

New user onboarding issue for trial sign-ups

InformationalNot disclosedUpdated 47d ago
Sep 3, 13:24 UTCSep 3, 13:25 UTC
Duration
1m
Impact
Informational
Root cause
Not disclosed
dbt Labs, 90 days
33 incidents
Affected
Not listed by the vendor.
Status page

Final update

A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.

Timeline

  1. Resolved · Sep 3, 13:25 UTC
    A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.
  2. Monitoring · Sep 3, 13:24 UTC
    A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.

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