Deepgram · AIOct 29, 2026, 15:17 UTC

Elevated errors from authentication services at one datacenter

MinorNot disclosedUpdated 2d ago

Oct 29, 15:17 UTCOct 29, 16:12 UTC

Duration

55m

Impact

Minor

Root cause

Not disclosed

Deepgram, 90 days

19 incidents

Affected

Batch APIStreaming APITTS APIVoice Agent APIVoice Agent API: Downstream ProvidersDG Whisper CloudDeepgram Public API (api.deepgram.com) - Batch APIDeepgram Public API (api.deepgram.com) - Streaming APIDeepgram Public API (api.deepgram.com) - TTS APIDeepgram Public API (api.deepgram.com) - Voice Agent APIDeepgram Public API (api.deepgram.com) - Voice Agent API: Downstream ProvidersDeepgram Public API (api.deepgram.com) - DG Whisper Cloud

Status page

Final update

Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.

Timeline

Resolved · Oct 29, 16:12 UTC
Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.
Investigating · Oct 29, 15:17 UTC
We are investigating elevated errors with authentication services at one of our US datacenters. Some API requests and Voice Agent sessions routed there may fail with 5xx errors, and some transcription callbacks sent from that datacenter may carry an invalid Dg-Token header.

More from Deepgram

Full history

NoticeNov 5, 18:42 UTC

Elevated errors for Flux streaming STT and Voice Agent sessionslasted 6h 33m

MinorOct 22, 19:27 UTC

Elevated Latency and Errors for Batch STTlasted 2h 25m

MajorOct 22, 16:00 UTC

Elevated 5xx Errorslasted 18h 59m

MinorOct 14, 19:29 UTC

Elevated 503 errors for bath Flux TTS requestslasted 1h 31m

MinorOct 13, 17:58 UTC

Elevated 503 errors for Aura-2 TTSlasted 11m

MinorOct 8, 02:58 UTC

Elevated error rates for Flux TTSlasted 1h 27m