Descript · AIJul 22, 2026, 13:01 UTC

Video files appear frozen or low FPS after import

MinorNot disclosedUpdated 2d ago

Jul 22, 13:01 UTCJul 22, 21:46 UTC

Duration

8h 45m

Impact

Minor

Root cause

Not disclosed

Descript, 90 days

14 incidents

Affected

Not listed by the vendor.

Final update

This issue is now resolved.

Resolved · Jul 22, 21:46 UTC
This issue is now resolved.
Monitoring · Jul 22, 21:07 UTC
Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
Identified · Jul 22, 17:13 UTC
We have identified the underlying issue and are working to restore functionality.
Investigating · Jul 22, 13:01 UTC
We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File([https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file](https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file "https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file")) to re-upload the file.