Elevated error rates when creating sandboxes from snapshots

Final update

This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution. We apologize again for the disruption.

1. Resolved · Sep 15, 21:38 UTC
   This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution. We apologize again for the disruption.
2. Monitoring · Sep 15, 21:01 UTC
   We’ve deployed the fix, and sandbox creation from snapshots is operating normally. We’re continuing to monitor to confirm stability.
3. Identified · Sep 15, 20:06 UTC
   We’ve confirmed the root cause and are working to deploy a fix. We’ll share another update once the fix is in place and we’ve verified recovery.
4. Identified · Sep 15, 17:44 UTC
   Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more.
5. Investigating · Sep 15, 16:53 UTC
   Some teams are experiencing elevated error rates when creating sandboxes from snapshots. Our team is investigating the root cause and will share updates as we learn more.