Conversation History Not Showing Recent Calls (EU Residency) - All Conversation are appearing with a delay
Jul 17, 08:37 UTCJul 17, 09:22 UTC
Duration
45m
Impact
Minor
Root cause
Not disclosed
ElevenLabs, 90 days
19 incidents
Affected
Not listed by the vendor.
Final update
The issue has been resolved. All the previous conversations should be visible now.
Timeline
- Resolved · Jul 17, 09:22 UTC
The issue has been resolved. All the previous conversations should be visible now.
- Monitoring · Jul 17, 09:05 UTC
We have fixed the issue, all the conversations should become visible. We are monitoring the situation.
- Investigating · Jul 17, 08:37 UTC
Conversations in the EU Residency are appearing in Conversation History with a smaller delay. However, nothing is lost; all the conversations are saved. We are working on a fix.
More from ElevenLabs
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2123:25 UTC | ElevenReader Elevated Error Rates | none | 3h 31m |
| Sep 1900:34 UTC | Some ElevenAgents calls failed to start | major | 1h 34m |
| Sep 1009:44 UTC | EU Residency - Conversation history not showing for recent calls | minor | 11h |
| Sep 912:41 UTC | Claude MCP connection not working | minor | 26h 18m |
| Sep 703:17 UTC | ElevenReader Elevated Error Rates | none | 4h 3m |
| Sep 413:55 UTC | Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests | minor | 7h 6m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.