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ElevenLabs · AISep 19, 2026, 00:34 UTC 7 weeks ago

Some ElevenAgents calls failed to start

MajorNot disclosedUpdated 47d ago
Sep 19, 00:34 UTCSep 19, 02:08 UTC
Duration
1h 34m
Impact
Major
Root cause
Not disclosed
ElevenLabs, 90 days
27 incidents
Affected
Not listed by the vendor.
Status page

Final update

The issue has been fully resolved and everything is functional again.

Timeline

  1. Resolved · Sep 19, 02:08 UTC
    The issue has been fully resolved and everything is functional again.
  2. Monitoring · Sep 19, 00:56 UTC
    We have released another fix, the error rate is now down.
  3. Identified · Sep 19, 00:48 UTC
    We are still seeing some calls that are failing, our team is currently applying a new fix.
  4. Monitoring · Sep 19, 00:35 UTC
    The calls are working now.
  5. Investigating · Sep 19, 00:34 UTC
    We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.

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