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ElevenLabs · AISep 28, 2026, 13:57 UTC 6 weeks ago

Agents - EU Residency

MajorNot disclosedUpdated 45d ago
Sep 28, 13:57 UTCSep 28, 14:39 UTC
Duration
42m
Impact
Major
Root cause
Not disclosed
ElevenLabs, 90 days
28 incidents
Affected
Not listed by the vendor.
Status page

Final update

We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.

Timeline

  1. Resolved · Sep 28, 14:39 UTC
    We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.
  2. Monitoring · Sep 28, 14:20 UTC
    We have released a fix, we are continuing to monitor the situation, the platform is operational now.
  3. Investigating · Sep 28, 14:08 UTC
    We are investigating a possible issue with our underlying database provider. We will continue posting updates.
  4. Investigating · Sep 28, 13:57 UTC
    We are investigating an issue on EU residency affecting the ElevenAgents platform.

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