Agents - EU Residency
Sep 28, 13:57 UTCSep 28, 14:39 UTC
Duration
42m
Impact
Major
Root cause
Not disclosed
ElevenLabs, 90 days
20 incidents
Affected
Not listed by the vendor.
Final update
We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.
Timeline
- Resolved · Sep 28, 14:39 UTC
We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.
- Monitoring · Sep 28, 14:20 UTC
We have released a fix, we are continuing to monitor the situation, the platform is operational now.
- Investigating · Sep 28, 14:08 UTC
We are investigating a possible issue with our underlying database provider. We will continue posting updates.
- Investigating · Sep 28, 13:57 UTC
We are investigating an issue on EU residency affecting the ElevenAgents platform.
More from ElevenLabs
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2123:25 UTC7 days ago | ElevenReader Elevated Error Rates | none | 3h 31m |
| Sep 1900:34 UTC9 days ago | Some ElevenAgents calls failed to start | major | 1h 34m |
| Sep 1009:44 UTC2 weeks ago | EU Residency - Conversation history not showing for recent calls | minor | 11h |
| Sep 912:41 UTC2 weeks ago | Claude MCP connection not working | minor | 26h 18m |
| Sep 703:17 UTC3 weeks ago | ElevenReader Elevated Error Rates | none | 4h 3m |
| Sep 413:55 UTC3 weeks ago | Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests | minor | 7h 6m |