Incidentsby Ibis[Isolated environments] Issue with voices on EU and India Residency environments
Oct 21, 17:30 UTCOct 31, 07:07 UTC
Duration
0m
Impact
Major
Root cause
Not disclosed
ElevenLabs, 90 days
50 incidents
Affected
Not listed by the vendor.
Final update
The issue with the Isolated Environments has been resolved after we released a fix. The incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.
Timeline
- Resolved · Oct 31, 07:07 UTC
The issue with the Isolated Environments has been resolved after we released a fix. The incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.
- Monitoring · Oct 31, 06:37 UTC
We have released a fix, and the error rate is decreasing. We are monitoring the performance.
- Investigating · Oct 31, 05:27 UTC
We are investigating an issue with adding/missing voices in the EU and India Residency Environments. THe
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