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ElevenLabs · AIOct 21, 2026, 17:30 UTC yesterday

Inbound Twilio calls experiencing intermittent connection failures

MinorConfig changeUpdated 15h ago
Oct 21, 17:30 UTCAug 18, 12:43 UTC
Duration
0m
Impact
Minor
Root cause
Config change
ElevenLabs, 90 days
50 incidents
Affected
Not listed by the vendor.
Status page

Final update

Inbound calls are currently operational.

Timeline

  1. Resolved · Aug 18, 12:43 UTC
    Inbound calls are currently operational.
  2. Identified · Aug 18, 12:39 UTC
    From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.

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