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Grafana Labs · Data and observabilityOct 20, 2026, 21:36 UTC yesterday

DB issues in prod-sa-east-1

InformationalNot disclosedUpdated 10h ago
  • Type changed from outage to degraded on Oct 21, 2026
  • Impact changed from Major to Informational on Oct 21, 2026
Oct 20, 21:36 UTCOct 21, 00:09 UTC
Duration
2h 33m
Impact
Informational
Root cause
Not disclosed
Grafana Labs, 90 days
68 incidents
Affected
AWS Brazil - prod-sa-east-1AWS Brazil - prod-sa-east-1: APIAWS Brazil - prod-sa-east-1: Public ProbesGrafana - AWS Brazil - prod-sa-east-1Synthetic Monitoring - AWS Brazil - prod-sa-east-1: APISynthetic Monitoring - AWS Brazil - prod-sa-east-1: Public Probes
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Oct 21, 00:09 UTC
    This incident has been resolved.
  2. Investigating · Oct 20, 23:39 UTC
    Synthetic Monitoring alerting has recovered. We are continuing to monitor.
  3. Investigating · Oct 20, 22:14 UTC
    Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.
  4. Investigating · Oct 20, 21:36 UTC
    We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.

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