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Hex · AIFeb 5, 2025, 19:03 UTC 1 year ago

Projects not loading for some users

CriticalNot disclosedUpdated 2h ago
Feb 5, 19:03 UTCFeb 5, 19:53 UTC
Duration
51m
Impact
Critical
Root cause
Not disclosed
Hex, 90 days
0 incidents
Affected
Main site
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Feb 5, 19:53 UTC
    This incident has been resolved.
  2. Monitoring · Feb 5, 19:37 UTC
    A fix has been implemented and we are monitoring the results.
  3. Investigating · Feb 5, 19:27 UTC
    We are continuing to investigate this issue.
  4. Investigating · Feb 5, 19:03 UTC
    We are currently investigating this issue.

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Full history
MinorAug 3, 15:23 UTC
Upstream Snowflake Incidentlasted 3h 27m
MajorMay 11, 21:23 UTC
Projects not loadinglasted 17m
MinorMay 7, 22:25 UTC
Some users may have trouble acquiring a new kernellasted 1h 25m
MinorApr 30, 14:06 UTC
Screenshots not attaching to scheduled notificationslasted 26m
MinorApr 16, 13:47 UTC
HTML not rendering on notebooks and apps for some userslasted 20d 1h
CriticalFeb 25, 22:49 UTC
Projects not loadinglasted 55m