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Honeycomb · Apps and SaaSApr 10, 2026, 13:41 UTC 7 months ago

Ingest issues for some customers

MajorNot disclosedUpdated 2h ago
Apr 10, 13:41 UTCApr 10, 17:24 UTC
Duration
3h 42m
Impact
Major
Root cause
Not disclosed
Honeycomb, 90 days
4 incidents
Affected
api.honeycomb.io - US1 Event Ingest
Status page

Final update

We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.

Timeline

  1. Resolved · Apr 10, 17:24 UTC
    We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.
  2. Monitoring · Apr 10, 15:21 UTC
    We are continuing to work on the systemic solution and monitor. We'll leave the incident open until we're able to confirm the issue won't recur.
  3. Monitoring · Apr 10, 14:32 UTC
    The manual fix has been applied to all environments.
  4. Monitoring · Apr 10, 14:19 UTC
    We've applied the manual fix to nearly all affected datasets (less than 1% remaining). The systemic solution is still in progress.
  5. Identified · Apr 10, 13:55 UTC
    We've identified a manual fix and are deploying that by hand to each affected environment, while also investigating a systemic solution.
  6. Identified · Apr 10, 13:46 UTC
    We have further narrowed down that only teams on Classic environments are currently seeing issues. We are figuring out mitigation mechanisms at the moment.
  7. Identified · Apr 10, 13:41 UTC
    We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.

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