Ingest issues for some customers
Apr 10, 13:41 UTCApr 10, 17:24 UTC
Duration
3h 42m
Impact
Major
Root cause
Not disclosed
Honeycomb, 90 days
4 incidents
Affected
api.honeycomb.io - US1 Event Ingest
Final update
We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.
Timeline
- Resolved · Apr 10, 17:24 UTC
We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.
- Monitoring · Apr 10, 15:21 UTC
We are continuing to work on the systemic solution and monitor. We'll leave the incident open until we're able to confirm the issue won't recur.
- Monitoring · Apr 10, 14:32 UTC
The manual fix has been applied to all environments.
- Monitoring · Apr 10, 14:19 UTC
We've applied the manual fix to nearly all affected datasets (less than 1% remaining). The systemic solution is still in progress.
- Identified · Apr 10, 13:55 UTC
We've identified a manual fix and are deploying that by hand to each affected environment, while also investigating a systemic solution.
- Identified · Apr 10, 13:46 UTC
We have further narrowed down that only teams on Classic environments are currently seeing issues. We are figuring out mitigation mechanisms at the moment.
- Identified · Apr 10, 13:41 UTC
We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.