US-SOUTH-3 Region Resources Not Visible on Dashboard, Impacting Launches and Terminations

Final update

**Severity Level:** High The incident has been resolved. us-south-3 services are now working as expected. ----------------------------------------------------------------------------- Again, in the event you’re unsure as to whether your service is still impacted by this, please open a support ticket and we’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.

1. Resolved · Sep 23, 23:48 UTC
   **Severity Level:** High The incident has been resolved. us-south-3 services are now working as expected. ----------------------------------------------------------------------------- Again, in the event you’re unsure as to whether your service is still impacted by this, please open a support ticket and we’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
2. Identified · Sep 23, 22:22 UTC
   **Severity Level:** High We've identified that this issue is affecting the status of instances and filesystems in the us-south-3 region within the API and Console. Some users may see these resources as unhealthy when checking their dashboard and API. For clarity, the alert/unhealthy status is a display issue, not a reflection of actual instance health. The underlying infrastructure is healthy. If you already have connection details for an instance in us-south-3, you can continue to access it normally. We're continuing to work on a resolution and will provide another update as soon as we have one. Thank you for your patience. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
3. Investigating · Sep 23, 21:41 UTC
   **Severity Level:** Medium We’re currently investigating a potential issue with our us-south-3 region. Users may experience instance launches and terminations in a stuck state. Our teams are actively working to identify the root cause and mitigate or resolve the issue. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.