Service disruption in us-east-3

Final update

Severity Level: Medium This incident has been resolved. Between approximately 15:31 and 16:27 UTC, a fault in network equipment in the us-east-3 region disrupted some connectivity to instances in the region. Our teams found the cause and applied a fix. Service has been fully restored, and we have monitored the region since then to confirm it is stable. We’re also working on follow-up actions to prevent this from happening again. We apologize for the disruption and thank you for your patience. --- If you’re experiencing issues with your instances in us-east-3, please open a support ticket and we’ll get back to you as soon as possible.

1. Resolved · Nov 7, 17:26 UTC
   Severity Level: Medium This incident has been resolved. Between approximately 15:31 and 16:27 UTC, a fault in network equipment in the us-east-3 region disrupted some connectivity to instances in the region. Our teams found the cause and applied a fix. Service has been fully restored, and we have monitored the region since then to confirm it is stable. We’re also working on follow-up actions to prevent this from happening again. We apologize for the disruption and thank you for your patience. --- If you’re experiencing issues with your instances in us-east-3, please open a support ticket and we’ll get back to you as soon as possible.
2. Investigating · Nov 7, 16:08 UTC
   Severity Level: Medium We’re currently investigating a potential issue with our On-Demand Cloud in the us-east-3 region. Users may experience connectivity issues with existing instances in us-east-3. Launching new instances in the region is currently unavailable. Our teams are actively working to identify the root cause and mitigate or resolve the issue. Thank you for your patience and understanding during this time. --- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. **To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.**