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Mailgun · Apps and SaaSOct 17, 2024, 12:12 UTC 2 years ago

Europe - Email Delivery Latency

MinorDependencyUpdated 47d ago
Oct 17, 12:12 UTCOct 17, 20:41 UTC
Duration
8h 29m
Impact
Minor
Root cause
Dependency
Mailgun, 90 days
9 incidents
Affected
Outbound DeliveryEmail Services - Outbound Delivery
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Oct 17, 20:41 UTC
    This incident has been resolved.
  2. Monitoring · Oct 17, 20:02 UTC
    A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.
  3. Identified · Oct 17, 19:15 UTC
    We are continuing to work with our network provider to bring this range online.
  4. Identified · Oct 17, 17:36 UTC
    Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.
  5. Monitoring · Oct 17, 17:26 UTC
    We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.
  6. Monitoring · Oct 17, 15:30 UTC
    Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.
  7. Identified · Oct 17, 13:34 UTC
    We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.
  8. Identified · Oct 17, 12:12 UTC
    Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.

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