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Nabis · Data and observabilityJan 4, 2023, 05:11 UTC 3 years ago

Northern California ISP Outage

MajorNot disclosedUpdated 56m ago
Jan 4, 05:11 UTCJan 4, 14:41 UTC
Duration
9h 29m
Impact
Major
Root cause
Not disclosed
Nabis, 90 days
0 incidents
Affected
Nabis Brand Web ApplicationNabis Retailer Web Application
Status page

Final update

UPDATE: Affected users this morning have been able to bypass blank screen issue by explicitly going to 'app.nabis.com' (or accessing the sign-in page from www.nabis.com) versus 'app.getnabis.com' (which is still problematic on some devices).

Timeline

  1. Resolved · Jan 4, 14:41 UTC
    UPDATE: Affected users this morning have been able to bypass blank screen issue by explicitly going to 'app.nabis.com' (or accessing the sign-in page from www.nabis.com) versus 'app.getnabis.com' (which is still problematic on some devices).
  2. Monitoring · Jan 4, 05:11 UTC
    The Nabis team is aware of Northern California-based internet outages impacting site access for some users. If you are in Northern California, and experiencing issues loading the Nabis site, please consult your ISP to determine if you are in an impacted area. If in an affected area, a potential mitigating step is to restart your router. If this step does not resolve your issue, please wait for your regional ISP outage to subside. Thank you for your cooperation, and we apologize for the issue.

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