Incidentsby GlyphDelays in customer support responses
Sep 10, 19:53 UTCSep 10, 21:48 UTC
Duration
1h 55m
Impact
Informational
Root cause
Not disclosed
OpenAI, 90 days
80 incidents
Affected
Not listed by the vendor.
Final update
All impacted services have now fully recovered.
Timeline
- Resolved · Sep 10, 21:48 UTC
All impacted services have now fully recovered.
- Monitoring · Sep 10, 21:20 UTC
We have applied the mitigation and are monitoring the recovery.
- Identified · Sep 10, 20:54 UTC
We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.
- Investigating · Sep 10, 20:45 UTC
We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.
- Investigating · Sep 10, 19:53 UTC
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
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