1% of ChatGPT Work (mobile/web) turns are failing for existing threads
Sep 11, 16:22 UTCSep 12, 01:57 UTC
Duration
9h 35m
Impact
Minor
Root cause
Not disclosed
OpenAI, 90 days
27 incidents
Affected
Not listed by the vendor.
Final update
All impacted services have now fully recovered.
Timeline
- Resolved · Sep 12, 01:57 UTC
All impacted services have now fully recovered.
- Monitoring · Sep 12, 01:38 UTC
We have applied the mitigation and are monitoring the recovery.
- Monitoring · Sep 11, 21:51 UTC
We have applied the mitigation and are monitoring the recovery.
- Investigating · Sep 11, 17:17 UTC
We are investigating the issue for the listed services.
- Identified · Sep 11, 17:16 UTC
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- Investigating · Sep 11, 16:22 UTC
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
More from OpenAI
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2418:59 UTC | Elevated Error Rates on GPT-6 Astra Pro | none | 47m |
| Sep 2323:25 UTC | Mobile users unable to see Work Mode and the Model Picker | minor | 24m |
| Sep 2309:13 UTC | Elevated Error Rates for ChatGPT across Plus and Pro plans. | minor | 41m |
| Sep 2215:04 UTC | Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans. | minor | 54m |
| Sep 2209:58 UTC | Increased error rate for Plus and Pro users. | minor | 39m |
| Sep 1823:00 UTC | SSO sign-in and SCIM provisioning issues | none | 19m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.