Delayed support responses
Sep 18, 21:36 UTCSep 19, 01:10 UTC
Duration
3h 34m
Impact
Informational
Root cause
Not disclosed
OpenAI, 90 days
27 incidents
Affected
Not listed by the vendor.
Final update
All impacted services have now fully recovered.
Timeline
- Resolved · Sep 19, 01:10 UTC
All impacted services have now fully recovered.
- Monitoring · Sep 18, 21:59 UTC
We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
- Identified · Sep 18, 21:36 UTC
Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
More from OpenAI
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2418:59 UTC | Elevated Error Rates on GPT-6 Astra Pro | none | 47m |
| Sep 2323:25 UTC | Mobile users unable to see Work Mode and the Model Picker | minor | 24m |
| Sep 2309:13 UTC | Elevated Error Rates for ChatGPT across Plus and Pro plans. | minor | 41m |
| Sep 2215:04 UTC | Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans. | minor | 54m |
| Sep 2209:58 UTC | Increased error rate for Plus and Pro users. | minor | 39m |
| Sep 1823:00 UTC | SSO sign-in and SCIM provisioning issues | none | 19m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.