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OpenAI · AIDec 11, 2024, 23:16 UTC 1 year ago

New telemetry service overwhelms Kubernetes control planes

CriticalDeploymentUpdated 46d ago
Dec 11, 23:16 UTCDec 12, 03:38 UTC
Duration
4h 22m
Impact
Critical
Root cause
Deployment
OpenAI, 90 days
80 incidents
Affected
ChatGPTAPISoraGlobal

Lesson: Test changes at production cluster size, and keep break-glass access to the control plane that does not depend on the thing that is failing.

What happened

A new telemetry service made every node run expensive Kubernetes API operations, overwhelming the API servers in the largest clusters. DNS-based service discovery depends on the control plane, so services failed as DNS caches expired, and engineers were locked out of the control plane needed to roll back.

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