Incidentsby GlyphDelayed Alibaba cloud ingestion for all customers
Oct 30, 05:36 UTCOct 30, 10:32 UTC
Duration
4h 56m
Impact
Informational
Root cause
Not disclosed
Palo Alto Networks, 90 days
24 incidents
Affected
Americas - US - app.prismacloud.ioAmericas - US - app2.prismacloud.ioAmericas - US - app3.prismacloud.ioAmericas - US - app4.prismacloud.ioAmericas - US - app.gov.prismacloud.ioAmericas - Canada - app.ca.prismacloud.ioEurope - app.eu.prismacloud.ioEurope - app2.eu.prismacloud.ioUnited Kingdom - UK - app.uk.prismacloud.ioFrance - FR - app.fr.prismacloud.ioChina - app.prismacloud.cnAsia Pacific - Singapore - app.sg.prismacloud.ioAsia Pacific - India - app.ind.prismacloud.ioAsia Pacific - Japan - app.jp.prismacloud.io
Final update
The services are restored in all the stacks.
Timeline
- Resolved · Oct 30, 10:32 UTC
The services are restored in all the stacks.
- Identified · Oct 30, 09:02 UTC
Services have been restored across app, app2, app3, and app4. Restoration of the remaining stacks is currently in progress.
- Identified · Oct 30, 05:36 UTC
We are experiencing delayed Alibaba cloud ingestion across all the stacks. We have identified the issue and a fix is being rolled out.
More from Palo Alto Networks
Full historyEnterprise DLP: US West Elevated Latencylasted 1h 53mWildFire Issuelasted 56m[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Regionlasted 17h 52mWildFire Issuelasted 9h 23mAI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in USlasted 35mCloud NGFW for AWS: Management Portal access errorslasted 23m