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Paperspace · AIMay 10, 2024, 07:42 UTC 2 years ago

Service Disruption: NY2 Users may experience issues interacting with Gradient and CORE.

MajorNot disclosedUpdated 3h ago
May 10, 07:42 UTCMay 13, 18:28 UTC
Duration
3d 10h
Impact
Major
Root cause
Not disclosed
Paperspace, 90 days
2 incidents
Affected
US (NY2)Gradient
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · May 13, 18:28 UTC
    This incident has been resolved.
  2. Monitoring · May 13, 05:05 UTC
    We are monitoring the situation. Some users may experience issues with Gradient and Free instances continue to run at a lower capacity. We apologize for the inconvenience.
  3. Monitoring · May 11, 08:46 UTC
    We continue to keep an eye on the situation. Gradient Free instances are currently running at a lower capacity. We apologize for the inconvenience.
  4. Monitoring · May 11, 06:33 UTC
    We continue to monitor the situation. Users may encounter issues starting Free Gradient instances. We apologize for the inconvenience.
  5. Monitoring · May 11, 00:54 UTC
    We've implemented a fix and are monitoring the results.
  6. Identified · May 10, 21:14 UTC
    Our engineers have identified and working on a fix for GRADIENT. We apologize for the inconvenience caused.
  7. Identified · May 10, 17:19 UTC
    We have implemented a fix for CORE and continue to investigate GRADIENT. We apologize for the inconvenience caused.
  8. Identified · May 10, 14:05 UTC
    We are continuing to work on a fix for this issue.
  9. Identified · May 10, 12:51 UTC
    Our engineers are still working on resolving this issue. We appreciate your patience and apologize for the inconvenience.
  10. Investigating · May 10, 09:20 UTC
    Our engineers continue investigating the issue. We apologize for the inconvenience caused.
  11. Investigating · May 10, 07:42 UTC
    Our engineers are investigating an issue where users may not be able to interact with Gradient Notebooks. We apologize for the inconvenience caused.

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