Incidentsby GlyphApplication Performance Degradation
Dec 9, 18:41 UTCDec 9, 19:58 UTC
Duration
1h 17m
Impact
Major
Root cause
Not disclosed
Qualified, 90 days
1 incidents
Affected
Not listed by the vendor.
Final update
This incident has been resolved with performance being back to normal. Thank you for your patience.
Timeline
- Resolved · Dec 9, 19:58 UTC
This incident has been resolved with performance being back to normal. Thank you for your patience.
- Monitoring · Dec 9, 19:07 UTC
A fix has been implemented for the issue with Users being able log in and seeing performance issues within the application. Users would now be able to log in as expected and performance will be continuing to improve. We will continue to monitor to ensure a full resolution has been achieved.
- Investigating · Dec 9, 18:41 UTC
We are currently investigating reports of Users having problems with logging into their Qualified Users, and Reps not being able to initiate conversations with some visitors. A small group of orgs are currently impacted by this. We will provide further updates as the cause is identified and a fix is implemented.
More from Qualified
Full historySystem-Wide Service Disruptionlasted 4h 43mService Disruption: Widget Load & User Login Issueslasted 2h 14mApplication Partial Outagelasted 51mApplication Performance Degradationlasted 37mDropdowns unavailable in the Applicationlasted 1h 46mPartial Outage impacting Meeting Bookings for Microsoft Calendar userslasted 1h 20m