Identity Security Cloud entitlement delays in Search and Request Center US-East-1

Final update

This incident has been resolved.

1. Resolved · Oct 5, 02:36 UTC
   This incident has been resolved.
2. Identified · Oct 2, 20:51 UTC
   Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
3. Identified · Oct 2, 13:15 UTC
   We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
4. Monitoring · Oct 1, 21:42 UTC
   We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions. Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system. This monitoring state is for awareness only, and no customer action is required.
5. Monitoring · Sep 30, 21:51 UTC
   A fix has been implemented and we are monitoring the results.
6. Identified · Sep 30, 11:39 UTC
   We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
7. Investigating · Sep 30, 03:56 UTC
   Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
8. Investigating · Sep 29, 19:24 UTC
   Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
9. Investigating · Sep 29, 16:36 UTC
   We continue to investigate the issue.
10. Investigating · Sep 29, 14:55 UTC
    We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces