Incidentsby GlyphAutotask PSA - Multiple Zones - Outgoing Email Delays
Nov 2, 16:57 UTCNov 2, 20:20 UTC
Duration
3h 23m
Impact
Minor
Root cause
Not disclosed
Kaseya, 90 days
89 incidents
Affected
Limited Release - LR01America East 1 - AE01America East 2 - AE02America East 3 - AE03America West 1 - AW01America West 2 - AW02America West 3 - AW03Australia / New Zealand - AU01Australia / New Zealand 2 - AU02Spanish (Español) - ES01Autotask PSA - Limited ReleaseAutotask PSA - America EastAutotask PSA - America East 2Autotask PSA - America East 3
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 2, 20:20 UTC
This incident has been resolved.
- Monitoring · Nov 2, 19:32 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Nov 2, 16:58 UTC
We are aware of a problem where emails sent from Autotask PSA are delayed. The Kaseya Engineering Team has identified the issue and are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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