Dashboard and platform service disruption
Sep 14, 22:40 UTCSep 15, 00:14 UTC
Duration
1h 34m
Impact
Critical
Root cause
Config change
Sazabi, 90 days
2 incidents
Affected
Not listed by the vendor.
Final update
All service has been restored.
Timeline
- Resolved · Sep 15, 00:14 UTC
All service has been restored.
- Monitoring · Sep 15, 00:10 UTC
The issue has been mitigated and service has been restored. We are deploying the long-term fix now.
- Monitoring · Sep 14, 23:00 UTC
Customers may have experienced errors or inability to access the Sazabi dashboard and platform APIs. This was caused by a configuration change that was not fully compatible with running services. The team has rolled back the change and restarted affected services. We are monitoring and investigating further to ensure full operation across all surfaces.
- Investigating · Sep 14, 22:40 UTC
sorry for the inconvenience, we currently investigating how to restore services asap