Incidentsby IbisDelayed or missing agent responses
Oct 14, 21:30 UTCOct 14, 21:39 UTC
Duration
9m
Impact
Major
Root cause
Not disclosed
Sazabi, 90 days
3 incidents
Affected
Not listed by the vendor.
Final update
A database configuration issue caused some writes to fail. It has been corrected, and agent responses and dashboard saves have been working normally since 2:30 PM PT. This incident is now resolved and steps are being actioned to mitigate for the future.
Timeline
- Resolved · Oct 14, 21:39 UTC
A database configuration issue caused some writes to fail. It has been corrected, and agent responses and dashboard saves have been working normally since 2:30 PM PT. This incident is now resolved and steps are being actioned to mitigate for the future.
- Investigating · Oct 14, 21:30 UTC
Some customers may see agent threads finish without a response, or errors when saving changes in the Sazabi dashboard or API. Log ingestion and log search are not affected. The team has identified the cause and is applying a fix.