Segment · Data and observabilitySep 25, 2025, 15:40 UTC

Journey Analytics are failing to load

MinorNot disclosedUpdated 47d ago

Sep 25, 15:40 UTCSep 28, 13:32 UTC

Duration

2d 21h

Impact

Minor

Root cause

Not disclosed

Segment, 90 days

10 incidents

Affected

Web Interface (US)Engage (US)Web Interface - Web Interface (US)Engage - Engage (US)

Final update

All data for journey analytics has been successfully restored and systems are operating normally.

Resolved · Sep 28, 13:32 UTC
All data for journey analytics has been successfully restored and systems are operating normally.
Monitoring · Sep 26, 14:24 UTC
Journey Analytics have been restored to near real time processing. We are still in the process of restoring some data from within the past week so some data prior to 9/25 may be inconsistent. We will provide another update when this backfill is complete.
Identified · Sep 25, 21:02 UTC
The team continues to work on recovering data, and will provide updates as we progress
Identified · Sep 25, 16:56 UTC
Journey Analytics are loading, but data will be delayed as we are recovering. There is still NO IMPACT to Journey processing.
Identified · Sep 25, 15:40 UTC
We are aware of the issue with Journey Top level analytics and Journey Step level analytics. We are working to bring the feature back online. This does NOT affect journey processing or delivery.