Incidentsby GlyphIntercom cloud sources failing to fetch data
Oct 20, 10:11 UTCOct 21, 00:31 UTC
Duration
14h 20m
Impact
Minor
Root cause
Not disclosed
Segment, 90 days
10 incidents
Affected
Cloud Sources (US)Cloud Sources (EU)Cloud Sources - Cloud Sources (US)Cloud Sources - Cloud Sources (EU)
Final update
Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.
Timeline
- Resolved · Oct 21, 00:31 UTC
Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.
- Monitoring · Oct 20, 13:52 UTC
Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally
- Monitoring · Oct 20, 12:00 UTC
We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.
- Identified · Oct 20, 10:11 UTC
Segment is observing service unavailable error from intercom APIs.
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