Incidentsby GlyphVoice calls failing to connect (inbound & outbound)
Jul 29, 15:29 UTCJul 29, 15:57 UTC
Duration
28m
Impact
Critical
Root cause
Not disclosed
Sela, 90 days
2 incidents
Affected
Not listed by the vendor.
Final update
There was an issue with an underlying provider. It has been resolved and all failed dials are being re-dialed.
Timeline
- Resolved · Jul 29, 15:57 UTC
There was an issue with an underlying provider. It has been resolved and all failed dials are being re-dialed.
- Investigating · Jul 29, 15:29 UTC
Since approximately 7:50 AM PT, voice calls are failing to connect. We've traced this to an upstream voice provider and have escalated to them. SMS is unaffected. Next update within 30 minutes.