Sela · AISep 6, 2026, 00:03 UTC

Outbound calling disruption

CriticalDependencyUpdated 2h ago

Sep 6, 00:03 UTCSep 6, 00:25 UTC

Duration

22m

Impact

Critical

Root cause

Dependency

Sela, 90 days

2 incidents

Affected

Not listed by the vendor.

Final update

Outbound and inbound calling have recovered and are operating normally.

Resolved · Sep 6, 00:25 UTC
Outbound and inbound calling have recovered and are operating normally.
Monitoring · Sep 6, 00:23 UTC
Service is recovering and outbound and inbound calls are completing again. We are continuing to monitor performance as recovery progresses for all customers.
Monitoring · Sep 6, 00:08 UTC
An initial fix is in place and we are monitoring recovery. Some outbound and inbound calls are now completing, though disruptions remain for some customers.
Identified · Sep 6, 00:03 UTC
We are currently unable to place outbound calls or receive inbound calls due to an issue with a third-party service provider. We are working on a solution and will provide further updates as they become available.