Incidentsby GlyphEmail-to-Case Temporarily Disabled
Jun 8, 15:47 UTCJun 10, 06:22 UTC
Duration
38h 35m
Impact
Minor
Root cause
Not disclosed
Snyk, 90 days
24 incidents
Affected
Support PortalSnyk Support (support.snyk.io) - Support Portal
Final update
Services have remained unaffected during our monitoring period. The Snyk Incident Response has been stood down.
Timeline
- Resolved · Jun 10, 06:22 UTC
Services have remained unaffected during our monitoring period. The Snyk Incident Response has been stood down.
- Monitoring · Jun 9, 14:13 UTC
We have re-enabled the email-to-case feature, allowing customers to create and reply to cases via email. Monitoring is now underway to ensure the services remains stable.
- Identified · Jun 8, 15:47 UTC
Please note that the ability to create or reply to cases via email has been temporarily turned off. If you need to log a new issue or update an existing case, please do so directly through the ticketing portal. We will let you know as soon as email functionality is restored. Thank you for your patience!