Elevated Errors on Search and Index APIs

Final update

. On April 24, 2026, customers experienced errors when using the TwelveLabs Search API. The issue was caused by unexpected memory pressure on a core infrastructure component, which caused search requests to return errors instead of results. [Impact] Affected: Search API (POST /search) , requests returned HTTP 500 errors Also affected: Deleting indexes and assets returned HTTP 500 errors during the window Duration: 29 minutes (2:05 AM – 2:34 AM PST) [Resolution] The affected infrastructure component was scaled up to restore service. Additional safeguards have been put in place to prevent recurrence. --

1. Resolved · Apr 24, 09:00 UTC
   . On April 24, 2026, customers experienced errors when using the TwelveLabs Search API. The issue was caused by unexpected memory pressure on a core infrastructure component, which caused search requests to return errors instead of results. [Impact] Affected: Search API (POST /search) , requests returned HTTP 500 errors Also affected: Deleting indexes and assets returned HTTP 500 errors during the window Duration: 29 minutes (2:05 AM – 2:34 AM PST) [Resolution] The affected infrastructure component was scaled up to restore service. Additional safeguards have been put in place to prevent recurrence. --