Incidentsby IbisSome API features are experiencing issues
Sep 3, 22:04 UTCSep 3, 22:25 UTC
Duration
21m
Impact
Minor
Root cause
Not disclosed
TwelveLabs, 90 days
24 incidents
Affected
Analyze API - Pegasus1.5 (Segment Based Metadata)API - Analyze API - Pegasus1.5 (Segment Based Metadata)API - Analyze API - Pegasus1.5 (General)API - Video Indexing Task API - Marengo3.0API - Embed API - Marengo3.5 - SyncAPI - Embed API - Marengo3.5 - AsyncAPI - Embed API - Marengo3.0 - SyncAPI - Embed API - Marengo3.0 - Async
Final update
All affected API features have recovered.
Timeline
- Resolved · Sep 3, 22:25 UTC
All affected API features have recovered.
- Investigating · Sep 3, 22:11 UTC
Analyze SME with Pegasus 1.5 is currently experiencing issues. We are investigating.
- Investigating · Sep 3, 22:11 UTC
The following API features are currently experiencing issues: - Analyze SME with Pegasus 1.5 - Analyze general with Pegasus 1.5 We are investigating.
- Identified · Sep 3, 22:09 UTC
We are experiencing elevated error rates across multiple Marengo and Pegasus endpoints due to an ongoing AWS incident affecting AWS Security Token Service and authentication services. Our engineering team is actively monitoring the incident and evaluating mitigation options. No workaround is currently available. We will provide another update as more information becomes available.
- Investigating · Sep 3, 22:08 UTC
We are continuing to investigate this issue.
- Investigating · Sep 3, 22:04 UTC
Multiple endpoints including Analyze and Embed are currently experiencing issues. We are investigating.
- Investigating · Sep 3, 21:32 UTC
Analyze SME with Pegasus 1.5 is currently experiencing issues. We are investigating.
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