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TwelveLabs · AINov 5, 2026, 01:41 UTC yesterday

Slower processing for Marengo 3.0 and Marengo 3.5

MinorNot disclosedUpdated 20h ago
Nov 5, 01:41 UTCNov 5, 10:07 UTC
Duration
8h 26m
Impact
Minor
Root cause
Not disclosed
TwelveLabs, 90 days
37 incidents
Affected
Video Indexing Task API - Marengo3.0Embed API - Marengo3.0 - AsyncAPIs - Video Indexing Task API - Marengo3.0APIs - Embed API - Marengo3.0 - Async
Status page

Final update

Resolved: We have restored GPU capacity for Marengo 3.0 and Marengo 3.5, and processing times are returning to normal. Video indexing tasks submitted during this incident can take more time to finish while the backlog clears. You do not need to resubmit them.

Timeline

  1. Resolved · Nov 5, 10:07 UTC
    Resolved: We have restored GPU capacity for Marengo 3.0 and Marengo 3.5, and processing times are returning to normal. Video indexing tasks submitted during this incident can take more time to finish while the backlog clears. You do not need to resubmit them.
  2. Identified · Nov 5, 02:21 UTC
    Update: Marengo 3.5 is also affected. Since November 4, Marengo 3.5 has less GPU capacity than usual. Marengo 3.5 embedding and video indexing requests can be slower than usual, and some requests can fail for short periods. Marengo 3.0 video indexing and embedding are still slower than usual, and long videos (1 hour or more) can take several hours to index. Tasks in progress are still processing. Please do not resubmit them, because duplicate tasks make the queue longer. We are working to bring processing times back to normal, and we will post an update when they are.
  3. Identified · Nov 5, 01:41 UTC
    Since November 4, Marengo 3.0 video indexing and embedding have been slower than usual. Long videos (1 hour or more) can take several hours to index. Tasks in progress are still processing. Please do not resubmit them, because duplicate tasks make the queue longer. We are working to bring processing times back to normal, and we will post an update when they are.

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