Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States
Sep 30, 23:25 UTCOct 1, 11:18 UTC
Duration
11h 53m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
550 incidents
Affected
Lookup SIM SwapLegacy Identity MatchAndAttributesCARRIER NETWORK - Lookup SIM SwapCARRIER NETWORK - Legacy Identity MatchAndAttributes
Final update
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
Timeline
- Resolved · Oct 1, 11:18 UTC
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
- Monitoring · Oct 1, 08:54 UTC
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- Monitoring · Oct 1, 06:42 UTC
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Oct 1, 06:42 UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Oct 1, 06:31 UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- Investigating · Oct 1, 02:31 UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- Investigating · Oct 1, 00:30 UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Investigating · Sep 30, 23:25 UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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