Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil
Sep 25, 15:01 UTCSep 25, 22:49 UTC
Duration
7h 48m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
Voice, Latin AmericaCARRIER NETWORK - Voice, Latin America
Final update
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.
Timeline
- Resolved · Sep 25, 22:49 UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.
- Monitoring · Sep 25, 21:07 UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Monitoring · Sep 25, 21:03 UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- Investigating · Sep 25, 18:12 UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- Investigating · Sep 25, 16:07 UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Investigating · Sep 25, 15:01 UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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