Voice Call Failures From a Subset of Twilio Phone Numbers to Pelephone Israel

Final update

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.

1. Resolved · Oct 12, 10:43 UTC
   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.
2. Monitoring · Oct 12, 10:24 UTC
   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
3. Monitoring · Oct 12, 08:23 UTC
   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
4. Identified · Oct 12, 08:03 UTC
   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
5. Investigating · Oct 12, 07:36 UTC
   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.