Incidentsby IbisVoice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers
Oct 16, 09:37 UTCOct 16, 15:58 UTC
Duration
6h 20m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
544 incidents
Affected
Voice, EuropeCARRIER NETWORK - Voice, Europe
Final update
The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.
Timeline
- Resolved · Oct 16, 15:58 UTC
The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.
- Monitoring · Oct 16, 13:55 UTC
We have observed a recovery in voice calls from network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Investigating · Oct 16, 10:38 UTC
Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Investigating · Oct 16, 09:53 UTC
Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Oct 16, 09:37 UTC
Twilio customers may be experiencing voice call silent and one-way audio from Gamma network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full historyOn Call Engineers are Investigating Errors with the Virtual Phone in Legacy Consolelasted 11mSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombiastill openDelayed A2P Campaign Approvalslasted 5h 36mSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republicstill openSMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United Stateslasted 3h 11mSMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazilstill open